Have An Efficient VA/Client Relationship

As a VA, it can be a challenging experience to have a functional relationship with your client. Let’s face it we have all had or will have at least a couple in our VA experiences. While we desire to have only the perfect, most understanding, communication oriented, and focused clients from the start, it seems that there are a few, or perhaps for some many, clients that will be quite testing in our patience and abilities to effectively assist their business.

There can be two types of challenging clients- The Uninformed and The Unquestionable.

The Uninformed clients find it difficult to relay what their needs are because of the lack of understanding they have about 1) what your job entails, 2) little computer/internet literacy, or 3) they have been a one person show; therefore, lacking the knowledge of how to communicate with an assistant.

The Unquestionable clients know exactly what they want and how to get the result. They can be expectant, demanding, or brief, which is not a bad thing, however, realistic goals and clear information must be present to allow the proper time and understanding to complete the desired task(s). This means you, the VA, have to inform the client of the information you are missing or do not understand and illustrate the time requirement may be just out of reach for your schedule.

Always keep in mind the clients perspective though, especially for the unquestionable client, as it is essential to portray that you understand their situation, but you are unable to do your job effectively unless they can offer understanding toward your business limits and expectations. Ensure you address the proper questions. And, perhaps you could have them fill out a Client Evaluation form before your VA/Client relationship takes off, or even after you have encountered some misunderstanding or a certain period of time ask them to re-evaluate their goals, priorities, and expectations. This allows you to assist their needs at the highest possible level of professionalism.

Olivia

P.S. It is just as essential for you to address your needs and expectations as a Virtual Assistant, as it is for the client. 

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